We're here to help with your withdrawal.
You can withdraw winnings from your RichRoyal account. Our finance team processes your request within 96 working hours, provided all conditions are met and checks are complete. Your payment provider may need additional time before the funds arrive.
18+. Your account's withdrawal terms and limits apply.
We process your request within 96 working hours of receipt or following the previous withdrawal. All conditions must be met and the necessary checks completed.
Our finance team works Monday to Friday, 06.00 to 17.00 GMT. Weekends and outstanding checks may extend the waiting time.
Once we have processed the request, the remaining transfer time depends on the payment provider. The 96 working hours therefore do not guarantee that the funds will already have reached your bank account or e-wallet within that period.
If a processed withdrawal has not arrived, our support team can help investigate.
Select «Log in» and enter your registered email address and password. Our support team can help with access issues.
Submit your withdrawal request through your account. Available payment methods and amounts depend on your account, the method and applicable limits.
If we require documents or further information, you must provide them for verification. Your withdrawal may be held until the checks are complete.
Wherever possible, we send withdrawals through the same payment method you used to deposit. However, we cannot guarantee a particular method for every account. We may process your withdrawal through another available method.
Available methods depend on factors including your country and account currency. We therefore cannot guarantee TWINT, PostFinance or Paysafecard as withdrawal options for every account. A payment method available for deposits is not necessarily available for withdrawals.
You can deposit to your CHF account by card, PSCRD, MiFinity or cryptocurrency. The minimum deposit is CHF 20 depending on the method, or CHF 33 for Bitcoin. Withdrawals have separate limits and conditions.
20–2,000 CHF
20–885 CHF
20–2,500 CHF
33–5,400 CHF
We may verify your identity, age, address and the source of deposited funds. We may also request proof that you own the payment method used.
An identity document to verify your personal details.
A document confirming your residential address.
Evidence of the payment method and its owner together with transaction histories or account statements where needed.
You must submit requested documents and information within 30 days of our request. Once we have received everything, we normally review the documents and details within 10 days.
Processing may take longer or require further checks depending on the case. While documents are missing, we may hold your withdrawal and suspend your account. If you miss the deadline, we may close your account permanently.
Withdrawal limits apply per transaction, per day and per month. Your VIP level is one of the factors that determines the amounts available to your account.
| VIP Level | Per Transaction | Per Day | Per Month |
|---|---|---|---|
| 1 | 500 CHF | 500 CHF | 7,000 CHF |
| 2 | 1,000 CHF | 2,000 CHF | 25,000 CHF |
| 3 | 1,000 CHF | 3,000 CHF | 30,000 CHF |
| 4 | 1,500 CHF | 4,000 CHF | 50,000 CHF |
| 5 | 1,700 CHF | 5,000 CHF | 75,000 CHF |
We may set individual payment schedules and different amounts or timeframes, depending on factors such as payment method or account level. Your VIP level depends on activity during the previous 90 calendar days and may change. It resets to the lowest level after one month with no wagers.
Even without a bonus, you must wager the deposited amount at least once. If your total wagers are lower than the amount deposited, we may void winnings and deduct a fee of 10% of the most recent deposit, with a minimum of €0.50. For a deposit made by bank card or bank transfer, the fee is 15%.
You must have wagered a total of at least €20 during the calendar month in which you request the withdrawal. If you have not met this minimum, we may reject the request.
Bonus funds have separate wagering and release conditions. Requesting a withdrawal before accepting the welcome bonus or while a bonus is active voids your entitlement to the bonus.
We may hold your withdrawal while requested documents are missing or verification is ongoing. Our support team can answer questions about the documents needed.
Unmet wagering requirements, exceeded limits or outstanding checks may prevent a withdrawal. Our support team can clarify the reason for your particular request.
You may have no more than three pending withdrawal requests at the same time. With multiple withdrawals, the processing period may begin only after the previous withdrawal.
Processing by our finance team and the transfer into your bank account or e-wallet are separate steps. If the funds have not arrived, tell our support team which withdrawal and payment method are involved.
Our support team is available around the clock via live chat and at [email protected]. Tell us the amount, when you submitted the request and the payment method used. Contact us from your registered email address wherever possible, and never share your password.
You can send a formal complaint from your registered email address to [email protected].
Your Rich Royal Casino account must be registered in your own name. You must not use another person’s account or transfer funds between player accounts.
If we suspect fraud, collusion or illegal activities, we may cancel a withdrawal. Withdrawals are subject to completed account checks and compliance with the applicable conditions.
The minimum deposit is CHF 20 for cards, PSCRD, MiFinity and most available cryptocurrencies. For Bitcoin, it is CHF 33. These amounts apply to deposits; separate limits and conditions apply to withdrawals.
No. Our finance team processes withdrawal requests Monday to Friday, 06.00 to 17.00 GMT. The period applies after submission or the previous withdrawal, provided all conditions are met and checks are complete. The payment provider may take additional time to transfer the funds.
We may verify your identity, address, payment method and source of funds before a withdrawal. We cannot promise a withdrawal without checks. You must submit requested documents within 30 days of our request.
We cannot guarantee these methods as withdrawal options for every account. Availability depends on your country, account currency and the payment provider. Wherever possible, we use the method you deposited with, but no particular method is guaranteed.
Limits depend on your VIP level. At level 1, the limits are CHF 500 per transaction and per day, and CHF 7,000 per month. At level 5, they are CHF 1,700 per transaction, CHF 5,000 per day and CHF 75,000 per month. Individual payment schedules and different limits may apply.
Yes. You must wager your deposited amount at least once before withdrawing. You must also have wagered at least €20 during the calendar month in which you request the withdrawal. Any active bonus has its own additional conditions.
You can have no more than three pending withdrawal requests at the same time. Your account limits and the processing period after submission or the previous withdrawal apply.
Requesting a withdrawal before accepting a bonus or while a welcome bonus is active voids your entitlement to the bonus. Releasing bonus funds is subject to the package's wagering requirements and winnings limits.
Log in to request a withdrawal through your account. Our support team can help with questions about your request.